Thornton Hall at Thornton Hough has been awarded an AA four Silver Star rating for its exceptional standards of hospitality, service and cleanliness.
Introduced in 2015, The AA’s Hotel Silver Star status is defined as: ‘Highly recommended hotels offering a superior level of quality within their star rating, high standards of hotel keeping, in particular, hospitality, service and cleanliness and an AA Rosette award for the quality of their food.’
According to the inspector’s report, “The Management, proprietors and staff at Thornton Hall have reinforced their efforts in many aspects of the inspection process. New team members and new operating standards have been established, and importantly have shown a lift to the guest experience at Thornton Hall. Results were extremely positive and were comfortably in line with The AA’s exacting standards to achieve their Silver Star award.”
Over the past five years Thornton Hall has benefited from substantial investment, including improved spa facilities and extensive interior refurbishment across bedrooms, function rooms and The Lawns restaurant.
In 2018 alone, the hotel won an award for ‘Best Tasting Afternoon Tea of the Year’, with The Lawns restaurant recognised as ‘Best Fine Dining Venue in Merseyside’ at the Lux Food and Drink awards. Just weeks ago Thornton Hall celebrated one of its most successful Christmases to date, with over 8000 guests served Christmas meals.
General Manager of Thornton Hall, Geoff Dale, said: “We’re delighted to have received a four AA Silver Star Award, which is testament to the tireless hard work and dedication of our entire team. We look forward to what else 2019 has in store and continuing to offer an exemplary guest experience.”