Transport

Monarch Airlines fails – advice for those with future bookings

By Mary Wells

Monarch Airlines has gone into administration and all flights from the UK have been canceled.

As arrangements are made to return home Monarch passengers currently overseas, here’s what you can and cannot do if you have a future booking.

Flights booked directly with Monarch Airlines from 15 December 2016 onward

Customers with these bookings are not ATOL protected and are not entitled to make a claim to the Civil Aviation Authority. The CAA advises customers to contact their card issuers, insurers or PayPal for advice on how to claim a refund.

Flights booked on or before 14 December 2016 directly with First Aviation Ltd trading as Monarch Airlines

If your flight was booked with Monarch Airlines on or before 14 December 2016 and you received an ATOL Certificate stating that your flight is protected with First Aviation, you are ATOL protected. The CAA says arrangements are being made for refunds to be made as soon as possible to these UK customers.

The CAA will provide more information on how you should claim shortly. You will be able to submit a claim when the Monarch claim form available, and customers are asked not to submit a claim until advised to do so.

Bookings made directly with Monarch Airlines from 15 December 2016 onward are not protected by ATOL. For further information please read how do I know if I am ATOL protected.

Holidays booked directly with Monarch Holidays

Customers booked directly with Monarch Holidays are ATOL protected and will have received an ATOL Certificate when they made their booking. Again, the CAA says it is making arrangements for refunds to be made on these bookings as soon as possible, and it is hoped this process will be completed by the end of the year at the latest. 

Monarch flights and Monarch Holidays booked through another travel company or travel agent

If you booked a flight or holiday with another travel company or travel agent you should contact them directly about your arrangements. They will be responsible for arranging a new flight or providing a refund for your booking. Please do not submit a claim to the CAA.